Frequently Asked Questions
Everything you need to know about shopping with Kakkadu
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Kakkadu accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you ship internationally?
Currently, we ship to a select list of countries. Please check our shipping page during checkout to see if your location is supported.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM.